Southwest Airlines flight attendant’s gesture of soothing a crying baby changes negative impression about airlines

Southwest Airlines flight attendant’s gesture of soothing a crying baby changes negative impression about airlines

The way this mother of nine-month-old knew has shown gratitude towards a Southwest Airlines flight attendant, who calmed down her crying baby, has gone viral on the internet. The mother Heather Gooch has written a heart-touching note on Facebook page of Southwest Airlines about the incident and thanking the crew member, Alissa.

On December 28, Gooch from New York was on a Southwest Airlines flight from Florida back home to New York with her husband when their son Aiden started getting cranky. It was the first time when Aiden was awake in the flight, which was his second-ever flight.

Gooch said that she was quite nervous, but Anissa Charles came to her rescue and offered her helping hand. “This flight attendant was so helpful, she carried our bags for us and brought us to a seat where she knew there would be an empty seat next to I”, affirmed Gooch.

Even after settling, Aiden was getting fussy and all other travelers were looking at them. Anissa then picked him up and walked with him up and down the aisle. Gooch was unable to speak to Anissa on phone therefore she took to Facebook to thank the flight attendant.

Gooch said that people hear so many negative things about airlines therefore she thought that it was important to share this positive story about Anissa. Fortunately, the post has got Charles’ attention. In return, Anissa thanked Gooch for such a heart-felt note and said that Aiden has made her day. She wanted to be with him more to hang out with.

She did not think Aiden did not anything, which he is not supposed to do. Babies will make noise and even cry, said Anissa. Now, Gooch and Anissa regularly communicate through email. Sonya Lacore, Southwest vice president for cabin services said that they are proud to have Anissa in her team.

In other news Fox61 reported, a flight attendant is getting a big ‘thank you’ on Facebook from a New York mom. The woman was traveling from Florida back to New York earlier this week when her 9-month-old son started acting up.

The flight attendant took the baby in her arms and walked with him up and down’s the aisle to calm him down.

In a statement provided to OpposingViews, Gooch took to the Southwest Airlines Facebook page to give thanks. The post garnered more than 370,000 likes and was shared more than 45,000 times by Dec. 31. Anissa Charles, the flight attendant, found the post and replied.

“Y'all are going to make me cry!!!” wrote Charles. “Lol it was Truly my pleasure and he made MY day!! I needed him more than he wanted me to hang out with! Lol you know, since I can walk and all! Lol I don't mind being used by the babies.”

As you might expect, Heather and her husband were pleasantly surprised when Anissa Charles assisted their family. Traveling from Fort Lauderdale, Florida, back home to New York, the couple had no idea what was in store -- including how their 9-month-old would act. It was his first flight, and like most babies, he probably was bored out of his mind sitting in a seat for hours, according to a report from the Cafemom